Your satisfaction is our first priority. Period. But, like all of us, sometimes we screw up. We’re human. If you’re not happy for any reason about your purchase or are interested in making a return, please contact us: boris@citykatstories.com.
Returns
Our policy lasts 14 days from, If 14 days have gone by since your order was delivered to you, unfortunately we can’t offer you a refund or exchange. If, for any reason, the item you received is not what you expected, please contact us within 14 days to discuss the issue, and we will do our best to solve any problem. Do not return any item before contacting us and discussing the problem. In some cases we skip returning the items. In case we could not solve the problem – we will coordinate return and/or refund with the person who made the purchase according this process: – The customer will ship the item to us with registered mail, to be able to track it. – Write on the package :’Return Item’ (to avoid customs fees on our end) – Shipping cost will apply to the buyer. – As soon as we receive the item in new condition in its original package – we will refund the money via the customer’s Paypal account. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at boris@citykatstories.com and send your item to: 5 Sne Moshe St. Modi’in-Maccabim-Re’ut, Israel, 7178569. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: 5 Sne Moshe St. Modi’in-Maccabim-Re’ut, Israel, 7178569. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
What’s our return policy?
We gladly accept returns on most items purchased within 30 days of the purchase date, returned in their original condition. Avoid eating spaghetti or baking chocolate cake if you aren’t sure. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at boris@citykatstories.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Unfortunately, we can’t accept items damaged due to customer abuse or negligence. We only accept returns for items purchased at www.Citykatstories.com.
To return or exchange an item purchased at a retail store, please visit the store where the purchase was made.
You can arrange a return by reaching us through the Contact section. Be sure to provide the order number, reason for return, and a return e-mail address. We will read your return request and contact you asap.
Any order returned to the wrong address (i.e. the address not provided on the return form) will incur a rerouting fee subtracted from the refund.
What if I receive the wrong item?
Oy, sorry! Simply contact us at our online form so we can fix the error and get the correct item shipped out to you immediately.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The buyer is responsible for return postage, International exchanges will include payment for shipping.
Cancellation of a transaction in accordance with the Consumer Protection (Cancellation of a Deal) Regulations, 2010 and the Consumer Protection Law, 1981
You can always contact us for any return questions at boris@citykatstories.com
